ConnectWise PSA & ScreenConnect

ConnectWise, Service desk & IT operations

Ticketing, SLA management and remote support tools used by managed service providers.

  • Tickets, boards and SLAs
  • Time entry and project tracking
  • Remote control sessions
  • Client and configuration records

Best for: Running a service desk or MSP.

SolarWinds monitoring

SolarWinds, Service desk & IT operations

Network and server monitoring with alerting and dashboards.

  • Node and interface monitoring
  • Alerting and reporting
  • Network performance and bandwidth
  • Application monitoring

Best for: Seeing problems before users report them.

Remote support tools

TeamViewer, AnyDesk, LogMeIn, Service desk & IT operations

Tools for supporting users and devices from anywhere.

  • Unattended access with MFA
  • Session logging and permissions
  • File transfer
  • Securing remote tools against misuse

Best for: Supporting remote staff and branch offices safely.

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