Ticketing, SLA management and remote support tools used by managed service providers.
- Tickets, boards and SLAs
- Time entry and project tracking
- Remote control sessions
- Client and configuration records
Best for: Running a service desk or MSP.
Network and server monitoring with alerting and dashboards.
- Node and interface monitoring
- Alerting and reporting
- Network performance and bandwidth
- Application monitoring
Best for: Seeing problems before users report them.
Tools for supporting users and devices from anywhere.
- Unattended access with MFA
- Session logging and permissions
- File transfer
- Securing remote tools against misuse
Best for: Supporting remote staff and branch offices safely.
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