Guide
ChatGPT, Claude & prompting
How to use Claude for real IT work
A practical tour of Claude for IT professionals: where it helps, how to set up Projects, and prompts you can copy today.
Guide
ChatGPT, Claude & prompting
ChatGPT for IT professionals: projects, custom GPTs and safe use
How to get real value from ChatGPT at work, from organising projects to building a custom GPT for your service desk.
Guide
ChatGPT, Claude & prompting
Prompt engineering for IT: a simple framework and 10 prompts
A repeatable way to write prompts that get useful answers, with ten ready-made prompts for common IT tasks. Works with Copilot, ChatGPT and Claude.
Training
Microsoft Copilot & agents
Build your first Microsoft 365 Copilot agent: Agent Builder or Copilot Studio?
When to use Agent Builder, when to move to Copilot Studio, and a step-by-step walkthrough for an IT policy agent.
Guide
Entra join, hybrid join & MDM
Entra join vs hybrid join vs registered: which one and when
The three ways Windows devices relate to Microsoft Entra ID, how each is managed, and why Microsoft recommends Entra join for new devices.
Script
Active Directory & domain controllers
Domain controller health check: the commands every admin should know
A quick, repeatable health check for Active Directory domain controllers: replication, DNS, FSMO roles and services.
Script
Identity & Zero Trust
MFA registration report with Microsoft Graph PowerShell
Export every user’s MFA registration status to CSV so you can see who still needs to enrol before you enforce Conditional Access.
Guide
Microsoft Copilot & agents
Getting ready for Microsoft 365 Copilot: fix oversharing first
Copilot can only see what a user can already access — which is exactly why permissions need a clean-up before you switch it on.
Script
SQL Server, databases & ERP
Check when every SQL Server database was last backed up
A quick T-SQL query that shows the last full, differential and log backup for every database, so ERP and line-of-business data never goes unprotected.
Guide
Backup & disaster recovery
The 3-2-1-1-0 backup rule, explained simply
A simple rule that turns “we have backups” into “we can actually recover” — including from ransomware.