Guide
ChatGPT, Claude & prompting
How to use Claude for real IT work
A practical tour of Claude for IT professionals: where it helps, how to set up Projects, and prompts you can copy today.
Guide
ChatGPT, Claude & prompting
ChatGPT for IT professionals: projects, custom GPTs and safe use
How to get real value from ChatGPT at work, from organising projects to building a custom GPT for your service desk.
Guide
ChatGPT, Claude & prompting
Prompt engineering for IT: a simple framework and 10 prompts
A repeatable way to write prompts that get useful answers, with ten ready-made prompts for common IT tasks. Works with Copilot, ChatGPT and Claude.
Guide
Entra join, hybrid join & MDM
Entra join vs hybrid join vs registered: which one and when
The three ways Windows devices relate to Microsoft Entra ID, how each is managed, and why Microsoft recommends Entra join for new devices.
Guide
Microsoft Copilot & agents
Getting ready for Microsoft 365 Copilot: fix oversharing first
Copilot can only see what a user can already access — which is exactly why permissions need a clean-up before you switch it on.
Guide
Backup & disaster recovery
The 3-2-1-1-0 backup rule, explained simply
A simple rule that turns “we have backups” into “we can actually recover” — including from ransomware.